Advice for consumers
On this website you will find information that may help you in resolving consumer issues. We have created complaint forms for use in filing complaints. Please also check the latest information bulletins to see whether there is anything there that might be pertinent to your issue.
Assistance in consumer issues
Instructions for businesses
General information related to consumer rights issues can be obtained from the consumer rights advisors and from the Competition and Consumer Authority.
Advice for businesses
Report improper marketing or unfair terms of agreement
These reports are filed in the Finnish Competition and Consumer Authority’s database and are used in the supervisory work of the Consumer Ombudsman. Individual responses are not sent to the reports.
Duties of the Consumer Ombudsman
Submit a report