Siirry ensisijaiseen navigaatioon, Skip to primary navigation, Hoppa till primärnavigering Siirry hakuun, Skip to search, Hoppa till sök Siirry päänavigaatioon, Skip to main navigation, Hoppa till huvudnavigering Siirry sisältöalueeseen, Skip to main content, Hoppa till huvudinnehåll Siirry alatunnistenavigaatioon, Skip to footer navigation, Hoppa till sidfältnavigering
  1. Suomeksi
  2. På svenska
  3. In English
Finnish Competition and Consumer Authority
  • Facts & Advice
     

    Marketing and advertising

    • Good marketing practices
    • Indicating prices
    • Sales and offers
    • Corrections of mistakes in advertising
    • Recognisability of advertising
    • Direct marketing may be refused
    • Claims and comparisons
    • More topics

    Defects, delays and reclamations

    • Defective goods
    • Defective services
    • Delays in delivery
    • Defective cars
    • Defects in housing transactions
    • Residential care housing
    • Telephone and internet connections
    • More topics

    Buying and selling

    • Guarantee
    • Customer services
    • Presents and gift vouchers
    • Contracts
    • Cancelling a purchase
    • Scams
    • Gym memberships
    • More topics

    Travel and instructions for agencies

    • Travel and transport
    • Air passengers´ rights
    • How to register a travel company
    • Instructions for registered travel companies
    • Register of package travel agencies
    • If a travel agency goes bankrupt
    • More topics

    Payment, bills and collection

    • Financial management
    • Receipt
    • Credit
    • Payment arrangements
    • Loss of a payment card
    • Delayed payment and collection
    • More topics

    Competition affairs

    • Competition restraints
    • Merger control
    • Competition neutrality
    • Do you suspect a competition restraint? Tip us off!
    • Be the first one to leave a cartel
    • More topics
    • Marketing and advertising
    • Buying, selling and making contracts
    • Payment, bills, debt collection
    • Defects and delays
    • Travelling and travel agencies
    • Competition Affairs
  • Decisions & publications
     

    Competition affairs

    Documents are only in Finnish.

    • FCCA's decisions in competition affairs
    • More topics

    Motions and statements

    Documents are only in Finnish.

    • FCCA's motions and statements
    • More topics

    Consumer affairs

    Documents are only in Finnish.

    • Consumer ombudsmans' decisions
    • More topics

    Guidelines for consumer protection

    • Guidelines for consumer protection
    • More topics

    Search

    Documents are only in Finnish.

    • Advanced search
    • More topics

    Publications

    • Guidelines on the application of the Competition Act
    • Joint Nordic Reports
    • More topics
    • Competition Affairs
    • Consumer affairs
    • Motions and statements
    • Publications
  • Current issues
    • Press releases
    • News
    • Newsletters
  • FCCA
    • Online consumer services
    • The Consumer Ombudsman
    • European Consumer Centre in Finland
    • Organisation
    • Responsibilities
    • Statistics
    • Planning and monitoring of operations
    • Contact information
    • Online services and privacy protection
  • Consumer Advice
    • File a complaint with the company
    • Duties of consumer advisors
  • Contact
    • Competition affairs
    • Consumer affairs
    • Administration
    • ICT and digitalisation
    • Management
    • Advocacy and research
    • Communications
    • Data protection
  • Frontpage
  • Current issues
https://www.kkv.fi/en/current-issues/how-will-brexit-affect-the-rights-of-finnish-consumers/
  • Frontpage
  • Current issues
Table of content

How will Brexit affect the rights of Finnish consumers?

Listen
Facebook Twitter LinkedIn

In the lays down provisions on the transition period, extending until the end of 2020, that is needed in order to move from the withdrawal to the future relationship. The transition period means extending the application of the EU’s current rules. Even at this late stage, there is much uncertainty about Brexit and the situation is constantly shifting.

NOTE! Consumer authorities cannot assist consumers in other Brexit-related issues, such as residence permits, travel documents, air operation certificates and customs duties. Information on topics related to Brexit have been published on the website of the Prime Minister’s Office at vnk.fi/en/information-about-brexit.


Who can help consumers in no-deal Brexit-related issues?

In the event of a problem, consumers should always primarily contact the company (airline, tour operator, online shop, service provider, etc.) whom the matter concerns in order to try to resolve the issue. It should be noted that there is a great deal of uncertainty around no-deal Brexit, and details may still change.

NOTE! Consumer authorities cannot assist consumers in other Brexit-related issues, such as residence permits, travel documents, air operation certificates and customs duties. Information on topics related to Brexit have been published on the website of the Prime Minister’s Office at vnk.fi/en/information-about-brexit.

 

The European Consumer Centre in the UK

The European Consumer Centre advises consumers on consumer protection within the EU and mediates disputes in issues related to cross-border trade, in other words when consumers purchase products or services outside their home country from another EU member state, Norway, Iceland or UK. The ECC network currently has an office also in the UK.

Depending, among other things, on the content of the Brexit agreement and the length of the transition period, ECC UK is likely to continue to operate for some time after the Brexit, even throughout 2020. The situation may change, but for the time being we can help and advice Finnish consumers who have a problem with a British company as usual. If necessary, we are in contact with our customers who have a case pending in the UK.

Consumer Advisory Service in matters related to Finnish companies

The Consumer Advisory Service is a national service that provides information on how consumer protection legislation is applied in Finland, personal advice, and mediation assistance in disputes between consumers and Finnish businesses. If the matter cannot be resolved with the help of the Consumer Advisory Service, consumers may refer it to the Consumer Disputes Board.

Consumer Ombudsman

The principal duty of the Consumer Ombudsman is to supervise compliance with the Consumer Protection Act and other legislation enacted for the protection of consumers in Finland. Supervision primarily focuses on legal compliance in marketing activities, contractual terms and conditions and debt collection. The objective of supervision is to ensure that the violating company ends or alters its illegal marketing activities or unreasonable terms of contract. The Consumer Ombudsman also supervises compliance with the rights of passengers in cooperation with Traficom. The Consumer Ombudsman has the right to also address the activities of foreign companies that target their sales or marketing to Finland (for example by advertising or maintaining an online shop in Finnish). As a rule, the Consumer Ombudsman does not handle individual disputes in which consumers seek compensation for defects in goods or services. Such cases are handled by the Consumer Advisory Service, the European Consumer Centre Finland and the Consumer Disputes Board.


Updated 1.10.2019 Print
Facebook Twitter LinkedIn
  • © FCCA
  • Contacts
  • Feedback
  • Data protection
  • About cookies
  • Accessibility
  • © FCCA