In the case of cancelling the purchase, in order to retain the right to receive a full refund of the amount paid, the consumer must keep the received goods in an essentially unchanged and unreduced condition.
In the case of distance selling, the consumer can normally open or unpack the package without losing the right to cancel
- to verify the features and functionality of the goods
- to examine the goods in the same way as one can in a shop.
This cancellation right does not apply to:
- sound or video recordings or software delivered in a sealed package, such as sealed CDs and DVDs, in which the seal has been broken
- products delivered in a sealed package which for health or hygiene reasons may not be returned after the package has been opened, such as contact lenses, moisturising creams or medications
If the consumer uses the goods, the consumer will be responsible for the related decrease in their value.
- If the consumer does not keep the goods essentially unchanged or unreduced, the company has the right to charge the amount corresponding to the decrease in value.
- If the goods have become unsaleable due to their having been used, the company has the right to refuse to refund the customer at all for the amount the latter has paid.
The consumer is not responsible for the decrease in the value of the goods if, prior to the contract being signed, the company did not inform the consumer of all the terms and conditions, time periods and procedures applicable to exercising the right of cancellation.