Have you received a sample pack or have you ordered a service for a trial period and ended up being tied to a longer and more expensive agreement than expected?
If you answered “yes”, you have probably fallen victim to a subscription trap.
In a subscription trap, a consumer typically receives an invoice from an online store or a telemarketer for a product they were unaware of having ordered. In many cases, unforeseen aspects are concealed in the terms of the agreement that do not correspond to the message in the advertisement. Activities such as these are practised when marketing dieting and vitamin products, underwear, cosmetics and dating services. For example.
Consumers cannot be required to pay for, return or keep products or samples that have been delivered without having been ordered. These pages inform you about subscription traps and conditions under which you can disregard an invoice and about how you should submit a complaint.
Check whether you are obliged to pay
How to complain to a company if you have received an invoice without placing an order
How to complain to a collection agency if you have received a demand for payment without having placed an order