Defects and delays

These pages provide instructions on how to obtain compensation for defective goods and services. We offer assistance with the most common problems and with sending complaints to companies, among other things.

There is no all-encompassing list of faults and defects for which product and service providers are liable; instead, in legislation problem types are mentioned on a generic level. The options for obtaining compensation depend on the type of fault or defect.

Updated 22.10.2014 Print