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Concert ticket refunds in the event of a concert cancellation

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In the event of the cancellation of a single-artist concert or an entire festival, the organiser is liable for...

Free gifts and added bonuses

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The Consumer Protection Act contains clauses applicable to marketing that offers consumers added bonuses or discounts...

Clear pricing

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Marketing materials must give all the information that is important for consumers. Price information must be accurate...

Feedback on marketing

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Usually the best way to influence a company’s marketing practices is to provide feedback. A responsible company will...

Recognisability of advertising

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Advertisements must be easily recognisable as such, regardless of the method of presentation or advertising channel....

Good marketing practices

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According to the Finnish Consumer Protection Act, marketing may not violate good practices. This means that...

Marketing and practices in a customer relationship

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The term ‘marketing’ refers to commercial communications, such as advertising information given on the packaging of...

Online consumer services

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Advice for consumers On this website you will find information that may help you in resolving consumer issues. We hav...

Parents may intervene in marketing that is unsuitable for children

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Parents have the right to raise their children and make decisions about family purchases without marketing that appea...

Facts and Advice

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The Consumer Ombudsman ordered the imposition of a marketing ban on Suomen terveysravinne Oy over deceptive marketing of dietary supplements

News 19.5.2014

Suomen terveysravinne has not clearly stated in its telephone marketing what a person ordering its products commits...