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You can demand compensation when the ship arrives to its destination late. The amount of compensation is 25–50% of th...
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If departure from the harbour is late more than 90 minutes or is cancelled, 1. You can demand that the shipping compa...
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The terms and conditions on cancellation vary by shipping company, so contact the shipping company as soon as possibl...
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These pages contain instructions on what to do when your ship voyage is delayed or cancelled and information on...
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Package tour retailed abroad Incoming business does not usually require registration in the register of package trave...
Persons with reduced mobility and the elderly have equal rights as passengers as any other passenger flying from a...
When the number of passengers exceeds the number of seats on a flight, the airline must first call for volunteers to...
An air passenger is entitled to compensation from the airline in the case of delayed, lost or damaged luggage. The...
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Provision of care can be claimed in the event of a flight delay and standard compensation in the event of a long dela...
1. Filing a complaint to an airline representative In the event of a problem, first contact the airline to ensure tha...
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The Finnish Competition and Consumer Authority can exempt a tour operator from lodging a security if the package tour...
In this section: information and guidance on consumer protection related to travel and transport guidance for operato...
Passenger rights in public transport depend on the means of transport or mode of travel. Package tour Travel package...
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If you have suffered economical losses as a result of a bus or coach service being delayed or cancelled, you may have...
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You are entitled to claim compensation from the company if the service does not correspond to the promises made about...
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If the departure of a coach journey, which according to the timetable takes more than 3 hours and the length of which...
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These pages provide you information about what claims and demands you are entitled to make if your bus or coach is...
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Long-distance train service If before the departure of the train it seems likely that the train will be delayed by mo...
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The passenger rights listed on this website are valid for package tours purchased before 1 July 2018. If your travel...
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The passenger rights listed on this website are valid for package tours purchased before 1 July 2018. If your travel...
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The tour operator has a right to cancel the trip if authorities recommend avoiding travel to the said area. However, ...
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The passenger rights listed on this website are valid for package tours purchased before 1 July 2018. If your travel...
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According to the Package Travel Act the traveller cannot travel due to a cogent reason, i.e. because he/she has met...
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The passenger rights listed on this website are valid for package tours purchased before 1 July 2018. If your travel...
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These pages provide you with instructions on what to do in the following situations if the flight has been cancelled ...
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The passenger rights listed on this website are valid for package tours purchased before 1 July 2018. If your travel...
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The passenger rights listed on this website are valid for package tours purchased before 1 July 2018. If your travel...
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The passenger rights listed on this website are valid for package tours purchased before 1 July 2018. If your travel...