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Compensation for delay at destination is 25–50% of the ticket price

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You can demand compensation when the ship arrives to its destination late. The amount of compensation is 25–50% of th...

Cancellation or delay of the trip

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If departure from the harbour is late more than 90 minutes or is cancelled, 1. You can demand that the shipping compa...

If you want to cancel a trip

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The terms and conditions on cancellation vary by shipping company, so contact the shipping company as soon as possibl...

The rights of a ship passenger in situations of delay or cancellation

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These pages contain instructions on what to do when your ship voyage is delayed or cancelled and information on...

Rights of passengers with a disability or reduced mobility

Persons with reduced mobility and the elderly have equal rights as passengers as any other passenger flying from a...

If you are denied boarding you are entitled to standard compensation and can choose a later flight or a refund

When the number of passengers exceeds the number of seats on a flight, the airline must first call for volunteers to...

Claims related to delayed, lost or damaged luggage must be made without delay

An air passenger is entitled to compensation from the airline in the case of delayed, lost or damaged luggage. The...

Provision of care can be claimed for a flight delay and standard compensation for a long delay

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Provision of care can be claimed in the event of a flight delay and standard compensation in the event of a long dela...

File a complaint

1. Filing a complaint to an airline representative In the event of a problem, first contact the airline to ensure tha...

Travelling and travel agencies

In this section: information and guidance on consumer protection related to travel and transport guidance for operato...

Consumer protection of passengers

Passenger rights in public transport depend on the means of transport or mode of travel. Travel package Air passenger...

Compensation for damages in case your bus or coach journey is delayed or cancelled

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If you have suffered economical losses as a result of a bus or coach service being delayed or cancelled, you may have...

Compensation if your bus or coach journey is delayed or cancelled

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You are entitled to claim compensation from the company if the service does not correspond to the promises made about...

Right for assistance if journey is cancelled or in case of accident

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If the departure of a coach journey, which according to the timetable takes more than 3 hours and the length of which...

Passengers' rights in bus and coach transport

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These pages provide you information about what claims and demands you are entitled to make if your bus or coach is...

Compensation can be claimed for delay in train journey

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Long-distance train service If before the departure of the train it seems likely that the train will be delayed by mo...

Air passenger rights

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These pages provide you with instructions on what to do in the following situations if the flight has been cancelled ...

Facts and Advice

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