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Cancellation rights in door-to-door sales

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Most products sold by door-to-door sales are subject to a 14-day cancellation period within which the consumer may...

Notice of cancellation

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Cancellation period The cancellation notice must be made within 14 days of receiving the goods or concluding the...

Cancellation right in distance sales

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Most products sold by distance sales are subject to a 14-day cancellation period, within which the consumer may cance...

Online, mail order and telephone sales all constitute distance selling

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Distance selling refers to sales in which the buyer and seller are not present in the same place at the same time. Th...

Traveller's legal rights and rights within general package tour terms and conditions and in special travel terms and conditions

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Traveller's rights on a package tour are based on the Package Travel Act. The Finnish Competition and Consumer...

The tour operator's right to cancel the trip

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The tour operator has a right to cancel the trip if authorities recommend avoiding travel to the said area. However, ...

The trip can be cancelled for no specific reason by the consumer

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With tours complying with general package tour terms and conditions the traveller has a right to cancel the trip for ...

A change made by the tour operator can be a reason for cancelling

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According to the Package Travel Act the traveller has a right to cancel the trip, if the tour operator has...

The trip can be cancelled because of health or security risk

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According to the Package Travel Act the traveller has a right to cancel the trip because of the situation in the...

Trip can be cancelled because of a force majeure

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According to the Package Travel Act the traveller cannot travel due to a cogent reason, i.e. because he/she has met...


Updated 11.11.2014 Print