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News

News

FAQ about coronavirus: travel and public transport
20.3.2020
Coronavirus and consumer rights
20.3.2020
Consumer Ombudman's Newsletter 1/2020 has been published
10.3.2020
Timo Mattila continues as the Head of Competition Division of the FCCA
6.3.2020
Responsible marketing or greenwashing? The Media Skills Week will guide the public through identifying and critically evaluating advertising
7.2.2020
FCCA’s consumer education -themed blog is now called Kulma
28.1.2020
Tips for companies on how to achieve good consumer relations: The new Assistant can be used to determine the consumer’s right to cancel the purchase of goods
20.1.2020
Tips for companies on how to achieve good consumer relations: Online retailers must provide clear information on consumer cancellation rights and return fees for goods
8.1.2020
Consumer tip: Online offers are not always as good as they seem
25.11.2019
Tips for companies on how to achieve good consumer relations: Openly state the commercial nature of the commercial cooperation when you carry out marketing in collaboration with a social media influencer
13.11.2019
Consumer tip: Do not pay for a product you have not ordered from a telemarketing operator
31.10.2019
Tips for good consumer relations: Remember to provide a basic-rate phone line for matters concerning agreements
25.10.2019
Tips for companies on how to achieve good consumer relations: There are many remedies for a defect - cancelling the contract is the last option
7.10.2019
Tips for companies on how to achieve good consumer relations: Handle all consumer complaints quickly and efficiently
2.10.2019
Consumer tip: Contact the seller if an electronic device or household appliance you bought is faulty
30.9.2019
Tips for companies on how to achieve good consumer relations: Use the Warranty Assistant for resolving complaints
12.9.2019
Tips for companies on how to achieve good consumer relations: Companies can also ask for advice from the FCCA’s consumer advisors in consumer-related disputes
4.9.2019
Consumer tip: Young person, read the contract before you buy or order anything
30.8.2019
Consumer tip: Buyers of electricity are eligible for a refund for power outages and recurring errors in invoicing
23.7.2019
Consumer tip: Remember your housing and renovation-related rights
26.6.2019
Consumer tip: A car dealer is responsible for defects in a used car - However, a buyer may still end up paying for repairs
28.5.2019
European Consumer Centre Finland: Cancellation of Snoop Dogg’s concert – instructions for getting a refund on your purchase
3.5.2019
Consumer tip: Consumer protection is not a given in online flea markets and auctions
30.4.2019
Consumer tip: Avoid fraud when shopping online
15.3.2019
Consumer tip: Watch out on the digital market
28.2.2019
Consumer tip: Keep your wits about you in the credit jungle - Compare actual annual interest rates
29.1.2019
Consumer tip: When shopping online, check the returns policy and costs before buying
20.12.2018
In special offers, look at the final price, not the discount rate
22.11.2018
Consumer tip: Do you know the rules related to invoices and paying?
25.10.2018
FCCA’s Competition Division restructured to increase efficiency
24.9.2018

FCCA Communications