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News

News

Tips for companies on how to achieve good consumer relations: The new Assistant can be used to determine the consumer’s right to cancel the purchase of goods
20.1.2020
Tips for companies on how to achieve good consumer relations: Online retailers must provide clear information on consumer cancellation rights and return fees for goods
8.1.2020
Consumer tip: Online offers are not always as good as they seem
25.11.2019
Tips for companies on how to achieve good consumer relations: Openly state the commercial nature of the commercial cooperation when you carry out marketing in collaboration with a social media influencer
13.11.2019
Consumer tip: Do not pay for a product you have not ordered from a telemarketing operator
31.10.2019
Tips for good consumer relations: Remember to provide a basic-rate phone line for matters concerning agreements
25.10.2019
Tips for companies on how to achieve good consumer relations: There are many remedies for a defect - cancelling the contract is the last option
7.10.2019
Tips for companies on how to achieve good consumer relations: Handle all consumer complaints quickly and efficiently
2.10.2019
Consumer tip: Contact the seller if an electronic device or household appliance you bought is faulty
30.9.2019
Tips for companies on how to achieve good consumer relations: Use the Warranty Assistant for resolving complaints
12.9.2019
Tips for companies on how to achieve good consumer relations: Companies can also ask for advice from the FCCA’s consumer advisors in consumer-related disputes
4.9.2019
Consumer tip: Young person, read the contract before you buy or order anything
30.8.2019
Consumer tip: Buyers of electricity are eligible for a refund for power outages and recurring errors in invoicing
23.7.2019
Consumer tip: Remember your housing and renovation-related rights
26.6.2019
Consumer tip: A car dealer is responsible for defects in a used car - However, a buyer may still end up paying for repairs
28.5.2019
European Consumer Centre Finland: Cancellation of Snoop Dogg’s concert – instructions for getting a refund on your purchase
3.5.2019
Consumer tip: Consumer protection is not a given in online flea markets and auctions
30.4.2019
Consumer tip: Avoid fraud when shopping online
15.3.2019
Consumer tip: Watch out on the digital market
28.2.2019
Consumer tip: Keep your wits about you in the credit jungle - Compare actual annual interest rates
29.1.2019
Consumer tip: When shopping online, check the returns policy and costs before buying
20.12.2018
In special offers, look at the final price, not the discount rate
22.11.2018
Consumer tip: Do you know the rules related to invoices and paying?
25.10.2018
FCCA’s Competition Division restructured to increase efficiency
24.9.2018
Consumer tip: Consumer, remember your rights – also in door-to-door selling
19.9.2018
European Consumer Centre: 25 consumer benefits from the EU Single Market
12.9.2018
Consumer tip: Teach children to recognise ads, and agree on rules for phone and Internet use
29.8.2018
Consumer tip: A written contract provides security at home and the holiday cabin
18.7.2018
MEAE: Antti Neimala appointed as Director General at the Ministry of Economic Affairs and Employment
5.7.2018
Consumer tip: Changes in consumer protection in travel
3.7.2018

FCCA Communications