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Well-functioning markets, more informed consumers

FCCA safeguards and promotes well-functioning markets to the advantage of both companies and consumers.

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Current Issues

The Consumer Ombudsman intervened in the travel agent SRG Finland's practice to charge a handling fee to customers when a flight is cancelled

20.4.2023 | Press release

FCCA opens in-depth investigation into the competition impacts of Enersense’s proposed acquisition of Voimatel

16.1.2023 | Press release

The Consumer Ombudsman intervened in Vattenfall’s environmental marketing: promises of fossil-freedom too broad

21.12.2022 | Press release

Consumer Advisory Services

Consumer Advisory Services

Consumer Ombudsmans' Guidelines

The Consumer Ombudsman´s guidelines

Consumer education

Concepts of Consumer Education (in Finnish)