Kirsi Leivo began as the Director General of the FCCA

”Sanctions imposed by FCCA must be sharpened to have a preventative effect on any illegal activity”

Consumer Ombudsman's Newsletter 4/2018

TThe newsletter covers recent supervisory decisions and legislative reforms.

Next up in The Consumer ombudsman institution's 40th anniversary interview series is Finland's fourth Consumer Ombudsman Päivi Hentunen.

Taxi service reform 1 july 2018:

What does the reform mean for consumers and taxi companies?

Read more

Act on Travel Service Combinations enters into force 1 June 2018:

Travel Package becomes Assisted Travel Arrangement — What else changes?

Information for consumers
Information for travel agencies