Well-func­tion­ing mar­kets, more in­formed con­sumers

The FCCA ensures as fair and efficient market performance as possible for the benefit of the national economy and consumers. A well-functioning competitive market encourages companies to develop affordable products and services that respond better to different consumer needs. Sufficient options, among which consumers can choose the optimal ones for them, are available.

The Consumer Ombudsman, who works in conjunction with the FCCA, enforces compliance with consumer protection legislation, with particular focus on marketing and contract terms.  The FCCA ensures a better balance for all consumers – also those in a more vulnerable position – in their relationship with companies.

The FCCA provides consumers and companies with information and instructions that prevent problems in advance. The FCCA’s Consumer Advisory Services and the European Consumer Centre help resolve disputes impartially, ensuring that consumers receive the redress to which they are entitled.

The FCCA ensures that companies’ success in the market is based on their own merits rather than artificially restrictive practices or unfair advantages.  The FCCA intervenes in cartels and mergers to avoid detriment to customers, such as higher prices or poorer quality.

The FCCA also ensures that public bodies do not exploit unfair competitive advantages arising from their position in their business, thus crowding out their more efficient competitors in the market or preventing market renewal. The FCCA additionally ensures that our common tax revenue is used as efficiently as possible by monitoring that public procurement is subjected to transparent and equitable competitive tendering. This also prevents corruption.

Decision-makers can tap the FCCA’s versatile expertise based on research and market knowledge. Supported by our analyses, decision-makers are able to take into account the impacts of different policies on market performance and the position of consumers and companies.

The FCCA’s core values

  • Independence: We work uncompromisingly for the benefit of consumers and the national economy
  • Responsibility: We base our actions on expertise and careful consideration; and
  • Achieving goals together: We seek optimal solutions by drawing on the expertise of all FCCA employees
  • The Finnish Competition and Consumer Authority is led by the Director General Kirsi Leivo. The Head of Competition Division is Timo Mattila and the Head of Consumer Division and Consumer Ombudsman is Katri Väänänen.

    The following departments operate under competition affairs:

    • Enforcement 1, headed by Director Maarit Taurula
    • Enforcement 2, headed by Director Valtteri Virtanen
    • Enforcement 3, headed by Director Sanna Syrjälä
    • Competition neutrality and supervision of public procurement, headed by Director Arttu Juuti
    • International Affairs, headed by Director Rainer Lindberg

    The following departments and functions operate under consumer affairs:

    • Consumer Protection 1, headed by Director Miina Ojajärvi
    • Consumer Protection 2, headed by Director Outi Haunio-Rudanko
    • Consumer Protection 3, headed by Director Päivi Seppälä
    • Advisory Services, headed by Director Maija Puomila
    • Consumer Policy, Senior Principal Adviser, Consumer Affairs, Anja Peltonen

    In addition, the following departments operate directly under the Director General:

    • Advocacy and research, Research Director Tuulia Hakola-Uusitalo
    • Communication, Director of Communications Laura Salmi
    • Administration, Director of Administration Anna Saharinen
    • ICT and digitalisation, Director of ICT and digitalisation Juho Härme
  • The documents linked below contain planning and monitoring information concerning the Finnish Competition and Consumer Authority’s performance management. The documents are grouped into performance management and other planning and monitoring documents. The performance management documents are further divided into planning and monitoring information. Other planning and monitoring documents include either plans, assessments and reports, or other documents.

    The government’s key performance management plans include performance agreements and the state budget approved by Parliament. Key monitoring documents include the financial statement, particularly the annual report included with the statement, and the ministry’s statement on both of these documents.

    The performance management documents are only in Finnish and they are published on our Finnish website.