Under the Consumer Protection Act, the company that sold the car is primarily responsible for any faults a car may have.
When purchasing a new car, the consumer can also submit a complaint to the importer or manufacturer. If the matter needs to be taken to a higher level in the supply chain, the consumer should usually address any claims to the importer, who represents the manufacturer.
The manufacturer and importer are not liable for any defects that have been caused by reasons they cannot control after the car has been delivered to the dealership. They are not responsible for defects caused by incorrect information provided by the seller or defective services and repairs to the vehicle.
The importer or other previous sales chain provider will not be liable for faults in a used car unless the warranty is valid.
- If a used car is purchased from a private individual, the Sale of Goods Act applies to the sale, rather than the Consumer Protection Act. The definitions of a defect in the provisions of these two Acts are similar.
- If the factory warranty is in force, the consumer may require the warranty provider be responsible for the fault in accordance with the terms of the warranty. For example, anti-corrosion warranties and covers are long lasting. The buyer must first notify the warranty provider of the defect.