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Note! The consumer advice telephone service is closed on May 1– May 2. The online form closes on Friday 2, May at 3pm. Services will be available again on Monday, May 5, at 9 AM.

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The Complaint Assistant

1. File a complaint with the company

Start by contacting the company with which you made the purchase agreement. File your complaint as soon as possible after noticing the problem and try to negotiate a suitable compensation.

To make the resolution of possible disputes easier, we recommend that all complaints be filed in writing. When you send the complaint by email the message will be saved and you can share its content later with the consumer advice, if needed.

Justify your demands and provide evidence to support your claim, if possible. For example, photographs, documents, e-mail correspondence, and other evidence (such as fault diagnoses) may help.

Before using the Complaint Assistant on this page we recommend that you familiarize yourself with our instructions for various situations.

The Complaint Assistant

The application helps you draw up a written complaint that you can send to the trader. The Complaint Assistant will first ask you for information that can be useful in resolving your issue.

The end product will be a complaint letter, which you can then send to the trader.

Choose a assistant that suits your case

Products and delays in delivery

Services and delays in service

Unfair terms or unjustified changes to contract terms

Unjustified invoice, card charge or collection

Consumer credits

Park­ing con­trol

Housing transactions

Travelling

Train journey – Complaining about a train journey – The Complaint Assistant does not yet provide instructions for problems relating to train journeys, but you may use the information available on our website to help you file a complaint > Complaining about a train journey

Telephone and internet subscriptions

Complaint templates (alternative to the complaint assistant)

Complaint templates assist with submitting a complaint or feedback to a company.

Send the form to the company in question as an email attachment or as a letter by post.

  • You can fill in the form below (in Word format) and save it on your computer, or print it out and fill it in by hand.
  • Forms in PDF format may only be printed out and filled in by hand. Save the form on your computer or print it out and remember to keep a copy of the submitted complaint.

Please choose the right template and send the completed form to the company:

Complaint regarding products, services and marketing

Complaint to the creditor or collection agency

Complaint to the operator regarding

Complaint to a seller about a defective apartment

Flights

Contact the consumer advisors

If your complaint to the company is unsuccessful, contact the consumer advice. Consumer advice provides free guidance and mediation in disputes. Consumer advice gives guidance in Finnish and Swedish. Therefore persons wishing to consult an advisor in some other language must get an interpreter at their own expense.
Consumer advice