The Complaint Assistant
1. File a complaint with the company
Start by contacting the company with which you made the purchase agreement. File your complaint as soon as possible after noticing the problem and try to negotiate a suitable compensation.
To make the resolution of possible disputes easier, we recommend that all complaints be filed in writing. When you send the complaint by email the message will be saved and you can share its content later with the consumer advice, if needed.
You can use the instructions and The Complaint Assistant or complaint forms found on our website for making your claim.
The Complaint Assistant
The application helps you draw up a written complaint that you can send to the trader. The Complaint Assistant will first ask you for information that can be useful in resolving your issue.
The end product will be a complaint letter, which you can then send to the trader.
Products and delays in delivery
Services and delays in service
Unjustified invoice, card charge or collection
Housing transactions
Train journey – Complaining about a train journey – The Complaint Assistant does not yet provide instructions for problems relating to train journeys, but you may use the information available on our website to help you file a complaint > Complaining about a train journey
Telephone and internet subscriptions
Complaint templates (alternative to the complaint assistant)
Complaint templates assist with submitting a complaint or feedback to a company.
Send the form to the company in question as an email attachment or as a letter by post.
- You can fill in the form below (in Word format) and save it on your computer, or print it out and fill it in by hand.
- Forms in PDF format may only be printed out and filled in by hand. Save the form on your computer or print it out and remember to keep a copy of the submitted complaint.
Please choose the right template and send the completed form to the company:
Complaint to the creditor or collection agency
Contact the consumer advisors
If your complaint to the company is unsuccessful, contact the consumer advice. Consumer advice provides free guidance and mediation in disputes. Consumer advice gives guidance in Finnish and Swedish. Therefore persons wishing to consult an advisor in some other language must get an interpreter at their own expense.
Consumer advice