Taxi ride

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1Details

2Complaint

Name

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The application helps you draw up a written complaint that you can send to the company.

The Complaint Assistant will first ask you for information that can be useful in resolving your issue.
The end product will be a complaint letter, which you can then send to the trader.
Click on the Information button (i) for general information about your rights in these kinds of situations.
If you want to learn more about your rights before filing a complaint, there are instructions and information about consumer rights on our website (opens link in new tab)..

Parties to the complaint

Parties to the complaint▼

Did you travel as a consumer, meaning that you paid for the trip yourself?*

Consumer (self-paid)

What if the trip was reimbursed by Kela or the municipality, or was a business trip paid for by the employer?

Kela or municipality

If you have made a taxi journey that Kela or a municipality compensates and there were defects in the service, you can contact the service provider (e.g. the dispatch centre you ordered the journey from or the taxi driver) directly or you can contact the municipality organising the service or Kela in accordance with separate instructions provided by them.

Please note that e.g. Kela’s decision includes instructions for appeal that must be followed when filing a complaint regarding the compensation decision.

> Kela

Business traveller

If you are a business traveller, meaning someone else (your employer, company etc.) has paid for your journey, your primary contact is the taxi operator you have been dealing with.

Any contractual relationships between companies, which also include taxi journeys paid by a company or an employer, must primarily be clarified between the companies.
You should contact the taxi operator as soon as possible and specify the content of the complaint and any demands related to compensation.

If the parties cannot reach an agreement, the dispute can be submitted to be resolved by a competent court of law.

Counterparty

Parties to the complaint

Parties to the complaint▲

Issue

Issue▼

Defects in taxi rides

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Defects in taxi rides

Start by selecting the subject or subjects of your complaint. You can then select the problems related to the trip.

Journey price and payment

Service availability and accessibility

Passengers with reduced mobility

The service was not provided professionally and diligently

Journey price and payment

Choose one or more options

Price differed from what was agreed.

Pricing was unclear.

The choice of route increased the price.

Payment was restricted to cash only.

Payment was restricted to cards only.

The payment method was otherwise restricted.

The price for supplementary services was unreasonable.

Service availability and accessibility

Choose one or more options

The taxi did not arrive at the agreed time.

The taxi did not come at all.

No taxis were available.

A wheelchair or otherwise accessible taxi was not available.

The required type of taxi was not available.

Passengers with reduced mobility

Choose one or more options

There was no information about the services available.

The car was not equipped as agreed.

The driver could not cater to someone with special needs.

The price for supplementary services was unreasonable.

It was unsafe or difficult to get in or out of the car.

Riding in the car was unsafe or uncomfortable.

The service was not provided professionally and diligently

Choose one or more options

No information about the licence holder and driver was displayed.

The driver’s behaviour was unprofessional.

The driver drove in an unsafe manner.

The driver’s knowledge of the local area was lacking.

The driver was not in a proper condition to drive.

The service did not otherwise match what was promised.

Issue

Issue▲

Information about the trip

Information about the trip▼

Information about the object of complaint

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Information about the taxi ride

Taxi ride destination

Order number

Price

Journey ordered

Actual time of departure

Date and time

Departure point of the trip

Payment method

If you paid with a credit card, you can request a refund from the seller but also from your credit provider. You can to turn to your credit card provider for financial compensation for example in the following cases: the purchase has been invoiced incorrectly, the service have a defect for which the seller is liable and which the company does not agree to refund. The credit card provider is not liable to return any sum greater than that originally paid to the The credit card provider.

If you paid with a debit card, you may also demand compensation from the card company if the card company’s terms and conditions specify this.

Description

Brief description of the grievance:

Olen liikematkustaja.

I am a business traveller and purchased the ride in the name of the company

If you are a business traveller, meaning someone else (your employer, company etc.) has paid for your journey, your primary contact is the taxi operator you have been dealing with.

Any contractual relationships between companies, which also include taxi journeys paid by a company or an employer, must primarily be clarified between the companies.

You should contact the taxi operator as soon as possible and specify the content of the complaint and any demands related to compensation.

If the parties cannot reach an agreement, the dispute can be submitted to be resolved by a competent court of law.

Information about the trip

Information about the trip▲

Claim

Claim▼

What is your claim?

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Demand regarding a defect of a taxi ride

Mitä vaadit?

I demand a discount.

Consumers can usually demand a price reduction based on a defect in taxi services, because the primary compensation methods of rectification of a defect or delivery of non-defective services are not necessarily appropriate in the context of taxi services. The price reduction must be proportionate to the defect.

The consumer is not obliged to accept a gift voucher in lieu of a price reduction.

If the defect is essential and cannot be compensated with a price reduction, the final compensation method is to cancel the contract.

I demand termination of the agreement.

A contract can usually be cancelled if the defect or delay is essential. Passengers can cancel the contract before or after the journey.

Before the journey

If there are weighty reasons to assume that the service will have an essential defect, the customer has the right to cancel the contract for those parts that have not yet been delivered.

If there are weighty reasons to assume that there will be an essential delay in the service, the contract can be cancelled with immediate effect and the passenger has no obligation to pay for the service.

After the journey:

Passengers can cancel the contract after the journey if other consequences cannot be considered to be reasonable from the perspective of the passenger.

I demand termination of the contract and compensation for damages.

A contract can usually be cancelled if the defect or delay is essential. Passengers can cancel the contract before or after the journey.

Before the journey

If there are weighty reasons to assume that the service will have an essential defect, the customer has the right to cancel the contract for those parts that have not yet been delivered.

After the journey:

Passengers can cancel the contract after the journey if other consequences cannot be considered to be reasonable from the perspective of the passenger

Compensation for damage can be claimed for costs incurred as a result of a defect or delay.

Compensation may be demanded for both direct and indirect damages.

Direct damages include, for example, reasonable costs incurred from actions related to clarifying the defect, such as phone charges.
Indirect damages include damages incurred as a result of the service not being delivered, such as costs related to other contractual obligations (e.g. costs related to missing a connecting flight) or compensation for loss of income. Compensation for indirect damages will only be provided if the damages were due to negligence on the company’s part.

You must be able to present a receipt or other reliable proof of the costs incurred.

Damages cannot be claimed for inconvenience, emotional distress or time wasted.

Amount of discount sought

Do you want to claim damages for costs incurred as a result of the default/delay?

Vaaditko vahingonkorvausta

Yes

Compensation for damage can be claimed for costs incurred as a result of a defect or delay.

Compensation may be demanded for both direct and indirect damages.

Direct damages include, for example, reasonable costs incurred from actions related to clarifying the defect, such as phone charges.
Indirect damages include damages incurred as a result of the service not being delivered, such as costs related to other contractual obligations (e.g. costs related to missing a connecting flight) or compensation for loss of income. Compensation for indirect damages will only be provided if the damages were due to negligence on the company’s part.

You must be able to present a receipt or other reliable proof of the costs incurred.

Damages cannot be claimed for inconvenience, emotional distress or time wasted.

Claim for damages

Postal expenses

Travel expenses

Phone expenses

Other expenses

Total

Täydennän vaatimustani, kun vahingot tarkentuvat

I will complete my claim as the damage becomes more accurate.

Information about damages

Claim

Claim▲

Contact information

Contact information▼

Complainant

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Contact information

Name

Address

Postal code

Post office

E-mail address

If you want to have the complaint sent to your email, please enter your email address here.

Phone number

Contact information

Contact information▲

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Information entered in the Complaint Assistant will be deleted once you have completed the complaint and stop using the Assistant. If you wish to receive the complaint to your email address, the entered personal data will be stored in the system for a maximum of 24 hours, after which it will be deleted.