Taxi ride

Consumers can usually demand a price reduction based on a defect in taxi services, because the primary compensation methods of rectification of a defect or delivery of non-defective services are not necessarily appropriate in the context of taxi services. The price reduction must be proportionate to the defect.

The consumer is not obliged to accept a gift voucher in lieu of a price reduction.

If the defect is essential and cannot be compensated with a price reduction, the final compensation method is to cancel the contract.

A contract can usually be cancelled if the defect or delay is essential.  Passengers can cancel the contract before or after the journey.

Before the journey

If there are weighty reasons to assume that the service will have an essential defect, the customer has the right to cancel the contract for those parts that have not yet been delivered.

If there are weighty reasons to assume that there will be an essential delay in the service, the contract can be cancelled with immediate effect and the passenger has no obligation to pay for the service.

After the journey:

Passengers can cancel the contract after the journey if other consequences cannot be considered to be reasonable from the perspective of the passenger.

A contract can usually be cancelled if the defect or delay is essential.  Passengers can cancel the contract before or after the journey.

Before the journey

If there are weighty reasons to assume that the service will have an essential defect, the customer has the right to cancel the contract for those parts that have not yet been delivered.

If there are weighty reasons to assume that there will be an essential delay in the service, the contract can be cancelled with immediate effect and the passenger has no obligation to pay for the service.

After the journey:

Passengers can cancel the contract after the journey if other consequences cannot be considered to be reasonable from the perspective of the passenger

Compensation for damage can be claimed for costs incurred as a result of a defect or delay.

Compensation may be demanded for both direct and indirect damages.

• Direct damages include, for example, reasonable costs incurred from actions related to clarifying the defect, such as phone charges.
• Indirect damages include damages incurred as a result of the service not being delivered, such as costs related to other contractual obligations (e.g. costs related to missing a connecting flight) or compensation for loss of income. Compensation for indirect damages will only be provided if the damages were due to negligence on the company’s part.

You must be able to present a receipt or other reliable proof of the costs incurred.

Damages cannot be claimed for inconvenience, emotional distress or time wasted.