The tour operator is responsible for the entire travel package, including the services provided during the trip, such as transport and accommodation. Liability cannot be transferred to subcontractors, such as transport providers or hotels.
- On the tour: File a complaint about any deficiencies you notice as soon as possible. If you submit a complaint only after the tour about an issue that could have been rectified during the tour, you are generally not entitled to a price reduction or other compensation.
- After the tour: If the defect was not rectified, or if it could not be rectified, you may file a complaint with the tour operator after the tour.
Click “Next” to continue filing a complaint about a travel package.
Delayed and cancelled flights: NOTE! If your flight is delayed or cancelled, or you are denied boarding, you are entitled to the same care and standard compensation under the EC Regulation as passengers who booked the flight independently. In such cases, the claim must be submitted to the airline that operated the flight. Use the Complaint Assistant path for flights (opens link in new tab) . You may also request a price reduction from the tour operator due to delays or other deficiencies in the package travel by selecting “Next” at the bottom of this box. However, the same issue cannot be compensated twice.
Bankruptcy of the travel agency: Instructions on what to do if the travel agency goes bankrupt can be found on the website of the Finnish Competition and Consumer Authority .
