When you buy several travel services for the same trip or holiday, they usually constitute a travel package or a linked travel arrangement. Your rights depend on the type of arrangement in question.
These pages provide information about travel packages and linked travel arrangements, and advice in the event of problems occurring before or during the trip. The legislation on package travel is essentially the same in all EU countries.
Travel Guarantee Register
What is a travel package?
When you buy several different types of travel services, such as a flight and a hotel, for one trip at a total price, this is a travel package.
Linked travel arrangements
Linked travel arrangements are subject to only some of the rules of package travel.
Cancellation of a package travel contract
When the trip is cancelled, you should receive the refund no later than 14 days after the cancellation.
Changing a travel package
In principle, both parties are bound by the package travel contract.
Package travel defects and refunds
If the travel services are defective, the traveller may be entitled to a refund and, in some cases, compensation for damages.
The organiser’s obligation to provide information
you have the right to receive certain essential information regarding the package travel contract and your rights as a traveller.
The organiser’s duty to assist
If you become ill, suffer an accident, become a victim of crime or encounter other serious problems during your holiday, the organiser has a duty to assist you.
Travel organiser’s bankruptcy
If the travel organiser goes bankrupt before or during your trip, follow the instructions on this page.
Right to interrupt the trip
Filing a complaint
You should report any defects without delay, preferably during the trip, so that the organiser can address the defects.
For travel organizers