Consumer Division
The Finnish Competition and Consumer Authority’s Consumer Affairs Division is responsible for the Consumer Ombudsman’s supervisory duties, consumer advisory services and consumer education, duties arising from the Package Travel Act, the European Consumer Centre, local and regional authority coordination in consumer affairs and international cooperation relating to consumer affairs.
The following departments and functions operate under consumer affairs:
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Lenita Ketola
Senior Specialist
On a leave of absence until 31 January 2025.
+358 29 505 3000 (exchange)Valpuri Kurppa
Senior Specialist
On a leave of absence until 5 June 2024.
+358 29 505 3000 (exchange) -
Anna-Emilia Sirén
Team Manager
On a leave of absence until 7 January 20245
+358 29 505 3000 (exchange) -
Guarantee registry of travel service providers
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European Consumer Centre Finland
The European Consumer Centre Finland specializes in providing information on consumer protection in the EU as well as advice and assistance with crossborder complaints. The ECC Finland is financed by the Finnish Competition and Consumer Authority and the European Commission.
European Consumer Centre Finland
Service time Mon–Thu from 9 am –12 pm
European Consumer Centre Finland help consumers with problems related to cross-border trade. Our main themes are travel ande-commerce.