Instructions for consumers

Consumer Advisory Service is a national service that provides information on consumer rights, and mediation assistance in disputes between consumers and businesses.

To resolve your issue as quickly and effortlessly as possible, please proceed as follows:

1. File a complaint with the company

Start by contacting the company with which you made the purchase agreement. File your complaint as soon as possible after noticing the problem and try to negotiate a suitable compensation.

We recommend filing complaints in writing. Instructions and forms for filing complaints related to various consumer issues:

Defective goods
Defective services
Delays in delivery
Mistakes in debt collection or billing
Telephone and internet connections
Package holidays
Property and real estate sales
Receiving an invoice without placing an order (subscription traps)

2. Contact the consumer advisors

If your complaint to the company is unsuccessful, contact the consumer rights advisors at a Local Register Office. Consumer rights advisors provide free guidance and mediation in disputes. Consumer advisors give guidance in Finnish and Swedish. Therefore persons wishing to consult an advisor in some other language must get an interpreter at their own expense.
Duties of consumer advisors

Consumer advice helpline: 029 553 6901 (weekdays 9 am – 3 pm).
The quickest way to contact an advisor is by telephone. Please have the documents related to the matter at hand when you call the Consumer Advisory Service.
Cost of phone calls (lnr/mnr)

Electronic contact:
The consumer advisors may also be contacted electronically. They will respond by telephone within about five working days. You will most likely receive a reply by a phone call.  The caller ID might show as an "Unknown Number".
Online contact form (in Finnish)


Keywords: Consumer advice
Updated 9.10.2014 Print