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Finnish Competition and Consumer Authority
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https://www.kkv.fi/en/about-us/online-services-and-privacy-protection/accessibility/
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Accessibility

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The Finnish Competition and Consumer Authority strives to ensure the accessibility of its online services in accordance with the act on the provision of digital services (laki digitaalisten palvelujen tarjoamisesta 306/2019). FCCA aims to take accessibility into account also in its social media channels, as far as the features of the platforms make it possible.

Read more about accessibility in FCCA's social media and blogs

Accessibility statements 

  • KKV.fi website accessibility (kkv.fi)
  • Online consumer service's accessibility (asiointi.kkv.fi)
  • Complaint assistant's acsessibility (reklamaatioapuri.fi)
  • Travel package assistant's accessibility (matkapakettiapuri.fi)
  • Consumer rights assistant's accessibility  (kuluttajansuoja-apuri.fi)
  • Competition tip-off form's accessibility (kuti.kkv.fi)
  • Valma reporting system's accessibility (valmismatka.kkv.fi)
  • Buyers step's accessibility (ostajanaskeleet.fi)

Feedback and contact information

Have you noticed any shortcoming regarding accessibility? You can contact us by e-mail:viestinta(at)kkv.fi, or using the feedback form. 

The FCCA Communications Department is responsible for the accessibility of FCCA's online services, as well as for the processing of feedback.

Execution proceedings

If you notice problems with accessibility on the website, first give feedback to the FCCA. Receiving an answer may take 14 days. If you are not satisfied with the response you have received or if you do not receive a response at all within two weeks, you can give feedback to the Regional State Administrative Agency of Southwest Finland. The “saavutettavuusvaatimukset.fi” (“accessibility requirements”) website of the Regional State Administrative Agency of Southwest Finland provides information on how to file a complaint and on how the matter will be handled.

Contact details of the supervisory authority

Regional State Administrative Agency of Southwest Finland
Accessability Monitoring Unit

saavutettavuusvaatimukset.fi
saavutettavuus(at)avi.fi
tel. +358 295 016 000 (switchboard)


Updated 23.9.2020 Print
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Updated 23.9.2020 Print
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