The EU Consumer Protection Cooperation (CPC) Network
The Consumer Protection Co-operation (CPC) is a network of national public authorities responsible for the enforcement of consumer protection laws in EU Member States. The co-operation is based on the Regulation (EC) number 2006/2004 of the European Parliament and of the Council and it is coordinated by the Commission. The Finnish Competition and Consumer Authority acts as the contact authority in Finland.
The Member States are obliged to report any intra-Community infringements they have detected to a common database and, if requested, assist supervision authorities of another Member State in cases where an enterprise breaking the law has operations in the areas of several countries.
The CPC Network has been organising sweep days since 2007. The targets of the sweeps have included online sales of airline tickets, electronics products and cultural and sports events.
Regulation (EC) No. 2006/2004 of the European Parliament and of the Council on cooperation between national authorities responsible for the enforcement of consumer protection
The International Consumer Protection & Enforcement Network is an organisation of public authorities responsible for market supervision, with members from more than 50 countries. The network engages in supervision co-operation particularly in issues related to cross-border trade.
The ICPEN's operating methods include
- the databank www.econsumer.gov, into which consumers can report any online shopping scams they have encountered and with the help of which supervision authorities can collect information on cases of attempted fraud in various countries
- The Fraud Prevention Month during which Member States verify the compliance with laws of websites and inform about different methods of fraud.
- The Best Practises working group which organises training on promotion of effective supervision methods in connection with its annual meetings.
- The ScamWatch working group which is developing an alert system for exchanging information between the authorities of various countries.
The ICPEN was established in 1992 and the Finnish Consumer Ombudsman has participated in its operations since the very beginning.
The OECD Committee on Consumer Policy draws up reports and recommendations on the issues related to cross-border trade with the purpose of enhancing consumer trust and smooth running of international trade. The latest reports and recommendations can be found on the Committee website at
OECD Committee on Consumer Policy
The Committee on Consumer Policy has published, for example a consumer policy report (Consumer Policy Toolkit), which describes what are the recommended ways of addressing consumer problems with a view to ensuring that decision-making would lead to positive results. This report, targeted to governments and political actors, describes the way consumers make decisions from the perspective of behavioural economics.
The Nordic consumer ombudsmen have a meeting twice a year. The forms of co-operation include common supervision projects, reports and recommendations.