Consumer advisors help you with consumer disputes. To resolve your issue as quickly and effortlessly as possible, please proceed as follows:
1. File a complaint with the company
Start by contacting the company with which you made the purchase agreement. File your complaint as soon as possible after noticing the problem and try to negotiate a suitable compensation.
2. Contact the consumer advisors
If your complaint to the company is unsuccessful, contact the consumer rights advisors. Consumer rights advisors provide free guidance and mediation in disputes. Consumer advisors give guidance in Finnish and Swedish. Therefore persons wishing to consult an advisor in some other language must get an interpreter at their own expense. Read more about the duties of consumer advisors.
The quickest way to contact an advisor is by telephone: +358 29 505 3050 (weekdays 9am–3pm, lna/msa). Exceptions: during summertime 18 June–16 Aug the advice is open at 9–12 am.
Please have the documents related to the matter at hand when you call the Consumer Advisory Service (see call charges).
The consumer advisors may also be contacted electronically with the online contact form They will respond by telephone within about five working days. You will most likely receive a reply by a phone call. The caller ID starts usually with +358 29 or might show as an "Unknown Number".