Additional fees and discount based on method of payment

A company may not charge the consumer an additional fee for using the most common payment cards, or when the customer pays by a SEPA credit transfer or direct d

Losing your payment card

If you lose your payment card, report it to the bank or credit card company that issued the card without delay.

Methods of payment

The vendor can usually decide which payment methods they accept. The options they offer must not be unreasonable for consumers, however.


Keep the receipt you get from a business. With the receipt you can prove that you have paid for the goods or services. If the product is faulty, you can, howeve