Cancelling the provision of a service
The consumer may cancel the provision of a service that has been faultlessly provided prior to its completion, but in this case the company must be paid for the work completed up to that point and compensated for breach of contract.
If a consumer cancels the faultless provision of a service prior to its completion, the company must be paid:
- for the work completed up to that point, according to the agreed prices.
- for the cost of interrupting the work (e.g. the cost of removing a car from a garage or transporting tools and materials).
- for purchases of materials that the company is unable to use elsewhere.
- reasonable compensation for loss of income.
If the consumer has a justifiable reason to assume that the work will not be faultlessly completed, the consumer is entitled to interrupt the work and cancel the contract. The justifiable reason may, for example, be that the work completed up to that point has been done so badly that the end result can also be expected to be seriously defective. In this case, the contract may be cancelled from that point onward and the company must be paid for any work completed faultlessly up to that point.