The starting point for assessing a defect is the contract between the parties. It is impossible to give a comprehensive list of all defects for which the vendor is liable, and the legislation only defines defect types at a general level.
Not all problems with a product are defects for which the vendor is liable. Unless otherwise agreed, the product has a defect for example when
- the product is not suitable for its intended use.
- the product does not match the information that was provided about it in advance.
- the product has a shorter service life than you could reasonably expect.
- the product has not been packaged properly to preserve or protect it.
- sufficient instructions for the installation and use of the product were not provided in Finnish and Swedish.
- the product does not meet safety requirements.
The vendor is not liable for a defect that the buyer knew about when concluding the sale. The vendor is also not liable for
- the normal wear and tear of the product or one of its parts.
- improper handling of the product.
- failure to comply with operating or care instructions.
- an accident that occurred after the product was handed over.