Note! The consumer advice telephone service is closed on Wednesday 24th April and Thursday 25th April. The online contact form is closed on Tuesday 23rd April at 3 pm. – Friday 26th April at 9 am
FAQ
Find out what your rights are, for example if the airline cancels your flight, there is a delay in arriving at your destination, or your luggage is damaged.
Flight prices and bookings
What should be included in the price of a flight? Read about what you should know before booking a flight.
Airline bankruptcy
Delayed flight
Downgrading
Filing a complaint about a flight
Flight cancellation
Liability for damage caused by delayed flight
Luggage
Overbooking and denied boarding
Rights of air passengers with disabilities and reduced mobility