Delayed flight

You have the right to care when your flight is delayed, and you can also claim standard compensation for a long delay. In addition, you may be entitled to damages paid by the airline. The airline has a duty to inform you of your rights.

Right to care

An air passenger’s right to care in case of a delay depends on the length of the flight and the duration of the delay as estimated by the airline.

Standard compensation for loss of time

You may have the right to standard compensation if your flight is delayed and reaches the destination at least three hours later than the scheduled arrival time. The standard compensation makes up for your loss of time.

If the airline has not offered you standard compensation, you should claim it as soon as possible.

How much is the standard compensation?

The compensation amount depends on the duration of the flight and the delay caused by re-routing. The airline may reimburse the ticket price and pay the compensation in cash, by bank transfer, by cheque or, with the signed agreement of the passenger, as travel vouchers or other services.

DistanceDelay at destinationCompensation
Less than 1,500 kmOver 3 hoursEUR 250
Flight within the EU of 1.500 km or more, or flight to a destination outside the EU of between 1,500 and 3,500 kmOver 3 hoursEUR 400
Flight to, or return flight from a destination outside the EU, distance 3,500 km or more3 to 4 hoursEUR 300
Flight to, or return flight from a destination outside the
EU, distance 3,500 km or more
Over 4 hoursEUR 600

When do you not have the right to standard compensation?

You do not have the right to standard compensation if the flight has been delayed because of extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

Compensation for damages caused by a delay

If you suffer damages as a result of a delay, you can claim compensation. You can only be compensated for costs for which you have evidence, for instance a rail ticket that you could not use because of the delay. Compensation cannot be paid for distress and inconvenience.

Travel packages

If your flight was part of a package tour:

  • You can claim standard compensation for a cancelled or delayed flight and denied boarding in the same way as for scheduled flights you booked yourself. If you claim standard compensation based on these rights laid down in the EC Regulation, you must file your claim with the airline that operated the flight.
  • In addition, you can claim compensation for defects in the trip from the tour operator.

If the airline turns down your claims

If your flight was not as agreed, you can file a complaint with the airline. You should do this as soon as possible. If the complaint filed with the airline does not produce results, you can file a complaint with an authority.

When do these rights apply?

Passenger rights on cancellation are based on EU-law and they apply to all domestic and foreign flights, both scheduled and charter flights, departing from an EU airport. In case of flights arriving from outside the EU, these rights only apply if the flight was operated by an EU airline. The rules also apply to flights to and from Norway, Switzerland,and Iceland. Damages to be paid for losses caused by delayed carriage are governed by international agreements.