Travel and accommodation

Accommodation services

You are entitled to a refund if the accommodation does not match the agreed specifications or is otherwise inadequate.

Bus and coach transport

Train journeys

You can file a complaint with the railway company operating the service. You should file the complaint as soon as possible.

Flights

Local transport

Passengers should be prepared for occasional delays or cancellations in local transport.

Ship and ferry traffic

Taxi services

Travel packages and linked travel arrangements

When you buy several travel services for the same trip or holiday, they usually constitute a travel package or a linked travel arrangement.

The strike and passengers’ rights

Natural catastrophes and traveller’s rights