Travel and accommodation

You are entitled to a refund if the accommodation does not match the agreed specifications or is otherwise inadequate.

• Compensation for damages in bus and coach transport
• Compensation when a bus or coach journey is delayed or cancelled
• Filing a complaint about a bus and coach transport

You can file a complaint with the railway company operating the service. You should file the complaint as soon as possible.

• FAQ
• Airline bankruptcy
• Delayed flight

Passengers should be prepared for occasional delays or cancellations in local transport.

• Cancellation or delay
• Compensation for damages
• Delay in arrival

• Defects in taxi services
• Pricing of taxi services

When you buy several travel services for the same trip or holiday, they usually constitute a travel package or a linked travel arrangement.

• Travel Guarantee Register
• Application for compensation
• Cancellation of a package travel contract