Ship voyages cancelled by passengers

If you wish to cancel your journey, first check the terms and conditions on cancellation and contact the shipping company. You may have to pay the ticket price if you do not cancel your booking in advance.

Shipping companies’ terms and conditions on cancellation may vary, so you should contact the shipping company as soon as possible if you wish to cancel your booking. The terms of cancellation usually determine whether you can cancel the journey yourself and under what conditions. However, the terms of cancellation must never be unreasonable for the consumer.

  • If you choose not to embark the journey you have booked and fail to cancel the booking in accordance with the terms of cancellation, you are usually required to pay the full price of the ticket.
  • If you are unable to travel due to sudden illness or some other unexpected and serious circumstance, contact the shipping company immediately to discuss cancelling your booking.