Ship and ferry traffic

Cancellation or delay

When the departure of a passenger ship is cancelled or delayed, you could be entitled to care and re-routing or refund of the ticket price.

Compensation for damages

To receive compensation for damages, you must be able to show that the loss has occurred.

Delay in arrival

You can claim compensation from the shipping company if the carrier arrives to its final destination late.

Filing a complaint about a ship voyage

File a complaint with the shipping company responsible for the voyage. In the event of cancellation or delay, the complaint should be filed as soon as possible.

Ship voyages cancelled by passengers

If you wish to cancel your journey, first check the terms and conditions on cancellation and contact the shipping company.