Cancellation or delay
When the departure of a passenger ship is cancelled or delayed, you could be entitled to care and re-routing or refund of the ticket price.
Compensation for damages
To receive compensation for damages, you must be able to show that the loss has occurred.
Delay in arrival
You can claim compensation from the shipping company if the carrier arrives to its final destination late.
Filing a complaint about a ship voyage
File a complaint with the shipping company responsible for the voyage. In the event of cancellation or delay, the complaint should be filed as soon as possible.
Ship voyages cancelled by passengers
If you wish to cancel your journey, first check the terms and conditions on cancellation and contact the shipping company.
Read also
The ship voyage is usually part of a package when the inclusive or total price includes transport and accommodation at the destination, e.g. in a hotel.