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Consumer Division

Consumer Protection 1

Consumer Protection 2

Consumer Protection 3

Guarantee registry of travel service providers

Advisory services

  • Director, Head of Department Maija Puomila
    029 505 3000 (exchange)
  • Senior Specialist Jonna Harju
    029 505 3000 (exchange)

European Consumer Centre Finland

The European Consumer Centre Finland specializes in providing information on consumer protection in the EU as well as advice and assistance with crossborder complaints. The ECC Finland is financed by the Finnish Competition and Consumer Authority and the European Commission.

 

📱 Call charges

Calls (including waiting time) to telephone numbers beginning 0295 at the Finnish Competition and Consumer Authority are charged at the local network rate (lnr) if they are made from landlines, and at the mobile network rate (mnr) if made from mobile telephones.

The rate depends on the caller’s agreement with the telephone operator. In addition to a time-based charge, the operator may charge a starting fee per phone call. Calls to these numbers are not included in most free call packages.