https://www.kkv.fi/en/contact-information/departments-and-units/consumer-division/
Consumer Division
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Head of Consumer Division, Consumer Ombudsman
Katri Väänänen
029 505 3000
(exchange)
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Senior Principal Adviser, Consumer Affairs
Anja Peltonen
029 505 3104
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Senior Specialist
Mira Mutru
029 505 3000
(exchange)
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Specialist
Nina Jokela
029 505 3000
(on a leave of absence until 4 June 2021)
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Specialist
Joonas Norr
029 505 3000
(on a leave of absence until 31 March 2021)
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Director, Head of Department
Päivi Seppälä
029 505 3000
(exchange)
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Director, Head of Department
Maija Puomila
029 505 3000
(exchange)
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The European Consumer Centre Finland specializes in providing information on consumer protection in the EU as well as advice and assistance with crossborder complaints. The ECC Finland is financed by the Finnish Competition and Consumer Authority and the European Commission.
📱 Call charges
Calls (including waiting time) to telephone numbers beginning 0295 at the Finnish Competition and Consumer Authority are charged at the local network rate (lnr) if they are made from landlines, and at the mobile network rate (mnr) if made from mobile telephones.
The rate depends on the caller’s agreement with the telephone operator. In addition to a time-based charge, the operator may charge a starting fee per phone call. Calls to these numbers are not included in most free call packages.