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Head of Consumer Division, Consumer Ombudsman

Katri Väänänen

Telephone: 029 505 3000 (exchange)


Consumer Ombudsman doesn't provide personal advice in consumer issues; Please contact the consumer advisory services.

📱 Call charges

Calls (including waiting time) to telephone numbers beginning 0295 at the Finnish Competition and Consumer Authority are charged at the local network rate (lnr) if they are made from landlines, and at the mobile network rate (mnr) if made from mobile telephones.

The rate depends on the caller’s agreement with the telephone operator. In addition to a time-based charge, the operator may charge a starting fee per phone call. Calls to these numbers are not included in most free call packages.

Photo licence agreement

Photos can be used for journalistic purposes if the origin of the photos is mentioned. Photos can also be downloaded and saved for personal use.

Photos cannot – even partially – copied, saved, used, distributed or published for commercial purposes without the advance written permission from the Finnish Competition and Consumer Authority (Finnish Copyright Law 404/1961).

Photographer: Nina Kaverinen.

Updated 21.12.2020 Print