If you ordered a product from a store which then went bankrupt, and you paid with a credit card, you can claim your money back from the credit card company. If you used another payment method and the product you paid for was not set aside for you, for example in the store warehouse, you need to secure your claim during the bankruptcy proceedings. For this purpose, contact the bankruptcy trustee.
In bankruptcy proceedings, the trustee draws up an estate inventory. When this has been completed, a court of law will decide whether the bankruptcy proceedings are to be suspended due to lack of funds, or whether they will continue. If the proceedings are to be continued, a deadline for filing a claim will be set by which consumers must act to secure their claim. Claims must be made to the bankruptcy trustee by submitting a written notice of a claim specifying the receivables and grounds thereof.