Should any disputes arise regarding the price of repairs, the repair shop must present proof of the price agreed. If a fixed or maximum price was agreed on, the company may not charge more. If a price estimate was provided, it may not be exceeded by more than 15 per cent. If an indicative price was provided, and exceeded significantly, the company must inform the customer immediately and, if necessary, interrupt the work. If there was no advance agreement regarding the price, the consumer must pay the price demanded by the repair shop. However, the price cannot be unreasonable. In assessing such reasonableness, factors such as the content and scope of work are taken into account. Furthermore, the customer and the repair shop must have a shared view of the pre-agreed grounds for price calculation.
The repair shop is obliged to seek the customer's permission to perform extra work. If unable to contact the customer within a reasonable period of time, the repair shop may perform only minor and appropriate additional work not included in the order. If an agreement cannot be reached regarding the price, the consumer can contact the Consumer Advisory Service, tel. 029 505 3050 (in finnish).
Car servicing and defects in repairs