In distance selling, such as telephone sales, mail order and online shops, there is a 14 day cancellation right that covers the vast majority of products. During that time, the consumer may cancel the deal without giving any particular reason. The cancellation period can be extended if the consumer has not been provided with information on the terms and conditions of cancellation or the fact that a purchase was subject to a charge.
The 14-day cancellation period begins upon receipt of the goods ordered (or the final instalment of goods ordered). If the contract relates to regular deliveries of goods, the cancellation period is calculated from the receipt of the first instalment.
The cancellation right in distance selling