Purchases made by means of distance selling, such as telesales and mail order, usually carry a 14-day cooling-off period, during which time the goods can be returned without giving any special reason.
Non-defective goods bought from a store can be exchanged or returned as long as the vendor has an exchange and return policy that provides for this, or has agreed to what is known as “sale on approval”. The law does not obligate vendors to have an exchange and return policy; vendors are free to choose whether they give their customers this right or not. Vendors also have the right to stipulate the terms and conditions of their return policies, for example, that consumers must have retained the receipt.
Gifts and gift vouchers