Under the Finnish Consumer Protection Act, repairs to defective goods must be conducted within a reasonable time. Usually, the maximum reasonable time for repairs is two weeks. When determining a reasonable time for repairs, the following will be considered: how essential the item is for the household, and what the status of the consumer is as its user. For instance, the service of a washing machine belonging to a family with children must not take long.
If the duration of repairs seems unreasonable, the consumer may ask to be provided with a substitute item for the duration. If no substitute item is provided and the repairs cannot be completed in a reasonable time, the consumer may demand a discount or the immediate replacement of the product with a faultless one. Cancellation of the purchase may also come into question in the case of a major defect.
The costs, place and durability of the repair