5 January 2015
A fixed-period phone or broadband subscription contract cannot generally be cancelled before termination of the contract period, except under special circumstances. If the consumer has been affected by payment problems owing to social impediment (e.g. illness or unemployment), s/he may cancel the contract ending two (2) weeks from the date of cancellation. The contract can also be cancelled when to keep it in effect is otherwise unreasonable. The sort of reason for this may be, for example, a move abroad or to another locality. When a fixed-period subscription contract is cancelled beforehand for the above-mentioned reasons, the operator may charge only for payments that have accumulated until the end of the contract.
A fixed-term bundled contract can be cancelled without any particular reason while the contract period is ongoing, but in this case it may be necessary to pay a fee for early cancellation in addition to the monthly charges left on the contract. The cost of the equipment must also be met. A subscription contract can be cancelled either orally or in writing. The operator must deliver confirmation of the cancellation in written form.
Duration and cancellation of subscription contract