If you are uncertain of whether the present you are buying is right for its receiver, check in advance whether the product can be returned or exchanged.
A present may only be exchanged or returned if
- the seller has granted a right of exchange and return for non-defective products. For businesses, granting this right is completely voluntary, which means that they are free to specify the terms of return and exchange themselves. The seller may, for instance, require that a receipt be presented when the person receiving the present exchanges it for another product, or returns a non-defective product.
- the seller has agreed to a "sale on approval". Under this arrangement, the customer may return the product by a specified date and receive a refund. Right of return, the relevant deadlines and other conditions should be clearly recorded, for instance on the receipt.
In the case of distance selling (telephone sales, mail order sales, online stores), the consumer has the right to inspect the product for a period of 14 days and, if he or she so desires, to cancel the transaction without having to state a reason for doing so. The 14-day cancellation period begins upon receipt of the goods ordered (or the final instalment of goods ordered). If the contract relates to regular deliveries of goods, the cancellation period is calculated from the receipt of the first instalment.
Because there are certain restrictions on right of return, even in the case of distance selling, consumers should always read the terms of agreement carefully. For instance, right of return does not apply to products that are custom made according to the buyer's requirements, or audiovisual recordings or computer software whose sealed package has been opened.
Cancellation of purchase
Presents and gift vouchers