The price quoted by the repair shop covers all repairs, including any spare parts and accessories used. When the car is handed over after repairs, the work performed and the contents of the invoice should be reviewed by the owner and the repairer together.
Should any disputes arise regarding the price of repairs, the company must present proof of the price agreed. The following principles usually influence the price:
If the price of the repairs or servicing is not agreed, the consumer must pay the price demanded by the company, as long as this is not deemed unreasonable. Factors that affect the reasonableness of a price include the content and scope of the work, the financial viability of the way in which the work was completed, and the general prices or price calculation methods applicable at the time the agreement was made.
If a price estimate was provided, the repair shop may not exceed the estimate given, including additional work, by more than 15 per cent, unless otherwise agreed.
If a fixed price has been agreed, the sum to be paid may not change even if the time spent on the work, the cost of materials or other such factors change. In other words, the company may not bill the consumer for any sum higher than what was agreed. On the other hand, nor is the company obliged to give any discounts if the work turns out to be cheaper than anticipated.
If an indicative price is provided, and exceeded significantly, the company must immediately inform the buyer and, if necessary, interrupt the work.
If a maximum price is agreed on, the company may not charge any sum higher than the maximum, even if the work turns out to be more expensive. The price may be lower, however, if the work or the materials turn out to be cheaper than anticipated.
Car servicing and defects in repairs