If you have suffered financial loss due to a delay or cancellation in train service, you may be entitled to compensation. You may claim compensation for additional costs you have incurred through having missed a connection.
The claim must contain sufficient evidence of the financial loss, e.g. by enclosure of a receipt of the additional expenses. Compensation for a delay or cancellation in train service cannot exceed EUR 5000 per passenger.
The claim for compensation is not justifiable
- if the passenger can be reasonably assumed to have been able to prepare for the delay in advance, for example due to weather conditions
- if VR would seem to have taken all reasonable precautions to avoid the loss. VR can avoid liability if it is able to prove that the delay was caused by a defect in the track or in its equipment that the company could not reasonably have been expected to foresee.
You may claim compensation for financial loss even having received the standard compensation for long-distance train service for the same delay. The amount of standard compensation is not deducted from the amount of compensation for financial loss.
If the long-distance train is delayed when arriving at your destination, you may also be entitled to a standard compensation. The minimum compensations are:
- 25% of the price of your ticket if the train is delayed by one hour or more at your destination.
- 50% of the price of your ticket if the train is delayed by two hours or more at your destination.
Read more about compensations of train service