If your flight is delayed by more than two hours, the airline has an obligation to provide passengers with care that varies depending on the length of the delay. The airline must provide:
- meals and refreshments in a reasonable relation to the waiting time
- hotel accommodation if it becomes necessary
- transportation between the airport and the hotel if an overnight stay becomes necessary
- two free telephone calls, fax messages or e-mails.
If your flight arrives more than three hours late at its destination, you can also make a claim for a standard compensation that varies between €250 and €600 depending on the flight distance and the duration of the delay.
However, the right to standard compensation does not apply if the delay is caused by extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken.
If you flight is delayed by more than five hours, you also have the right to cancel your journey and receive a refund for the cost of the ticket. If you decide to do this, the airline must reimburse the cost of the ticket within seven days.
The airline must refund the cost of the ticket for each leg of the journey as well as parts already made if the flight no longer serves any purpose in relation to the passenger's travel plan. The passenger is also entitled to a free return flight to the point of departure indicated on the ticket.
Delay of a flight