If you wish to cancel an order made by means of distance selling – phone, mail order or online store – simply returning the product or not collecting it from the post office is not enough. You should also send a notice of cancellation within 14 days of receiving the goods. If necessary, you must provide proof that a notice of cancellation has been performed. The goods must be returned within 14 days of the cancellation notice.
The notice of cancellation can be made by using a cancellation form provided by the company or by sending a free-form notice, for example by email, or by attaching a notice to the goods to be returned. If the company offers the opportunity to send the notice of cancellation through its website, you have the right to receive an immediate confirmation that the company has received the cancellation notice, for example by email.
Notice of cancellation