The consumer may choose the location of regular maintenance of the car, but servicing must be performed in accordance with the servicing program.
If regular maintenance is not performed by an authorised repairer, you should ensure that the car is serviced in accordance with the manufacturer's servicing programme valid in Finland.
The consumer may have work not included in the actual servicing programme, such as additional rustproofing, performed on the car, provided that such a measure does not damage the car.
- f a defect in the car is due to a mistake in regular maintenance or negligence of maintenance, the vendor, manufacturer or importer may refuse responsibility for repairing the fault or refuse to provide the other compensation for which they would otherwise be liable on the basis of the warranty policy or liability for defects.
- If no causal relationship is discovered between possible neglect of servicing and a fault that has appeared, the vendor, manufacturer or importer cannot deny their responsibility merely due to the servicing having been neglected.
Car servicing and defects in repairs