Companies are not allowed to apply terms and conditions that are unfair for consumers. A term may be unfair if it favours the company to such an extent that the rights and obligations of the two parties are disproportionate. For example, the terms may not be such that the risk associated with defects or faults in products falls more heavily on the consumer than the vendor. Unfair contract terms can be related to issues such as prices, delivery times, billing, contract duration or its termination.
Unfair contractual terms and conditions are ones which, for example, prevent the consumer from claiming compensation for a defective product or allow a company to amend terms and conditions or product properties without good grounds. Terms and conditions are also unfair if the company reserves the right to raise the price without granting the consumer the right to cancel the contract if the price increases significantly. It would also be unfair to tie the consumer to terms or conditions without granting them a proper opportunity to read the terms before entering the agreement.
Unfair terms of contract