- When a used car is bought from a car dealer or another business, the buyer’s rights are protected under the Consumer Protection Act.
The buyer must always complain about defects first to the vendor, but consumer advisors may be contacted in the case of a dispute. The importer or another previous link in the sales chain is responsible for defects in the car, if the warranty granted by it remains valid.
- If a used car is bought from a private individual, it is not the Consumer Protection Act but the Sale of Goods Act that applies. Provisions on defects are largely similar in both acts.
In this case, the buyer of the car cannot seek assistance from consumer advisors or refer the case to the Consumer Disputes Board. If there are defects, the buyer should complain to the seller first. If this is unsuccessful, the matter can be referred to a district court.
- As long as the manufacturer's warranty is valid, the consumer can demand that the warrantor assume liability for the defect in accordance with the warranty policy. For instance, a rust-through warranty or coverage constitutes a long-term policy.
The buyer must inform the warrantor about the defect first. Should any disputes concerning warranty arise, consumers may contact the national Consumer Advisory Service and file a complaint with the Consumer Disputes Board.
A defect in a used car