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News 2016

Tip of the week: Can Christmas presents be exchanged or returned?
12.12.2016
Tip of the week: The vendor bears responsibility for defective products, a warranty is a voluntary bonus
5.12.2016
Remember to notify your claim to the Anttila bankruptcy estate by 7 December at the latest
30.11.2016
Tip of the week: Information to help you shop safely online
28.11.2016
ECC Finland’s Newsletter 4/2016 gives tips for online shoppers and travelers
23.11.2016
Christmas gifts online – shopping with a lawyer
23.11.2016
Tip of the week: Did you know that free online services inevitably mean exposure to advertisements?
21.11.2016
Tip of the week: Use barring to avoid surprisingly high invoices for children
14.11.2016
Tip of the week: How to dispute the validity of a new electricity supply contract in telesales
7.11.2016
Tip of the week: Do not ignore payment reminders
31.10.2016
Tip of the week: Consumer has to identify advertising also in blogs
24.10.2016
Tip of the week: Only actual costs can be charged for online store returns
17.10.2016
Notify your claim to the Anttila bankruptcy estate by 7 December at the latest
14.10.2016
Tip of the week: I ordered a product from a vendor which then went bankrupt. How can I get my money back?
3.10.2016
European Consumer Centre Finland: Fatkiller complaints – Q&A for consumers
26.9.2016
Tip of the week: Can a car repair shop charge more than agreed?
26.9.2016
Tip of the Week: What can minors buy without parental consent?
16.9.2016
Tip of the Week: Can I return goods made to measure that I purchased online?
9.9.2016
Tip of the Week: A fixed-term gym membership agreement can be terminated only in exceptional circumstances
5.9.2016
Tip of the Week: What can be done if a child has made unwanted purchases on mobile and console games?
26.8.2016
Tip of the Week: Buyers online should be aware of their right of cancellation and the expiry of cancellation period
22.8.2016
Tip of the Week: Complain about unjustified credit expenses even if the creditor threatens you with a bad credit history
10.8.2016
Tip of the Week: Can I complain about faulty goods purchased at a flea market?
8.8.2016
Tip of the Week: A lease agreement may be a fixed-term lease agreement or a lease agreement with a non-fixed term
1.8.2016
Tip of the Week: Technical problem is rarely regarded as a valid reason for not paying standard compensation
25.7.2016
Low Cost Holidays declared bankrupt – European Consumer Centre's instructions for consumers
22.7.2016
Tip of the Week: What can be claimed if the product causes material damages?
18.7.2016
Tip of the Week: What to do if your rental cabin is not what you agreed?
12.7.2016
Tip of the Week: The price of the ticket can be refund in case a single-artist concert or an entire festival is canceled
4.7.2016
Tip of the Week: Is it possible to return or exchange a product purchased in a discount sale?
28.6.2016
Tip of the Week: A package tour can be cancelled, but this usually involves some costs
21.6.2016
Tip of the week: Before a purchase of goods is cancelled, other options for compensation must be investigated
15.6.2016
Tip of the Week: If you charged a purchase to your phone bill and you encounter a problem, you can contact your operator
6.6.2016
Tip of the week: Avoid paying in advance when commissioning renovations or other services
31.5.2016
Tip of the Week: Finding a partner online – but at what cost?
23.5.2016
Tip of the Week: If the long-distance bus s cancelled or delayed remember your right to the provision of care and compensation
13.5.2016
Tip of the Week: You are entitled to request that a parking fine by a private parking control company be cancelled if the signage in the parking area has been insufficient
6.5.2016
Tip of the Week: Is it possible to prevent the delivery of advertising supplements placed inside newspapers?
26.4.2016
Tip of the Week: If your flight is overbooked, you are entitled to standard compensation
18.4.2016
Tip of the Week: When can a defective product be compensated for by a price reduction?
11.4.2016
Tip of the Week: Does consumer protection apply to the sale of second-hand goods?
6.4.2016
Tip of the Week: Internet connection speed must live up to promises - perform a speed test
31.3.2016
Tip of the Week: Complain about package tour deficiencies already on site
22.3.2016
Tip of the week: If an offer sounds too good to be true, it probably is
14.3.2016
Tip of the Week: Vendors can only charge for the use of specific means of payment on certain conditions
7.3.2016
Tip of the Week: The consumer is not liable to pay any costs on which the online shop has not provided information
26.2.2016
Tip of the Week: Complain about unjustified credit expenses even if the creditor threatens you with a bad credit history
22.2.2016
Tip of the Week: Online Shopping and Online Returning Payments
15.2.2016
Tip of the Week: Compensation for a defective item is made primarily by offering a repair
9.2.2016
Tip of the Week: Parents should clarify the rules for purchases related to children’s mobile and console games both to their child and to themselves
2.2.2016
Tip of the Week: Consumers have the right to customer service after a transaction via a base-rate telephone number
25.1.2016
Tip of the Week: Check that all mobile payments on your phone bill correspond to your purchases
18.1.2016
Tip of the week: If you are unable to pay a bill or debt, negotiate a payment arrangement
11.1.2016
Tip of the Week: Warranty repair of a product bought abroad
4.1.2016