Advertisements for rental cabins may not always correspond to reality.
When you arrive at your rental cabin, begin by checking that the equipment and condition of the cabin are in line with what you have agreed. Inform the lessor immediately about any defects you notice. In this way, the company can use its right to rectify the defects. A phone call is usually the best way to reach the lessor without delay.
If the defect or deficiency cannot be fixed, you can ask for a price reduction as compensation. You can also cancel the lease contract if the cabin is considerably different to what you agreed – in most cases, only if the differences are substantial.
If you wish to, you can document the condition of the cabin by taking photographs. This will ensure that you have evidence in case of unwanted but potential disputes.
In any case, we recommend that you also send your claim for compensation to the lessor in writing, for example by email. Your complaint should clearly describe the situation and your claims. If disputes arise, rental cabin agents and companies renting out cabins are subject to the Consumer Protection Act. If your complaint to the lessor is unsuccessful, you can contact the Consumer Advisory Service. If you rented the cabin from a private individual, the Consumer Protection Act does not apply.
Consumer Advisory Service