Most products sold by distance sales are subject to a 14-day cancellation period, within which the consumer may cancel the purchase for no particular reason.
The cancellation right does not however apply products manufactured or modified according to the consumer’s wishes or otherwise clearly made to correspond to the consumer’s individual needs, such as made-to-measure curtains or engraved jewellery.
The right to cancel instead apply to standard goods whose modification by the consumer is only limited, such as a sofa whose color and material the consumer chooses from a standard selection. Your cancellation right depends on whether a modified product can be resold. If resale of the product without a significant loss is not possible, the consumer has no cancellation right.
Online stores are required to inform consumers of their cancellation right or lack thereof well before the conclusion of a contract. The consumer’s right to cancel a purchase is extended by 12 months from the end of the ordinary cancellation period if the consumer was not informed of the terms related to the cancellation right. If the lack of information is corrected by the vendor, the cancellation period will end 14 days after the date on which the consumer received the corrected information.
Cancellation right in distance sales