The work order should include information about the price of repairs and what it includes. Should any disputes arise regarding the price of repairs, the company must present proof of the price agreed. The following principles usually influence the price:
- If a fixed price has been agreed, the sum to be paid may not change even if the time spent on the work, the cost of materials or other such factors change. In other words, the company may not bill the consumer for any sum higher than what was agreed.
- If a price estimate has been provided, it may not be exceeded by more than 15 per cent, including additional work.
- If a maximum price is agreed on, the company may not charge any sum higher than the maximum, even if the work turns out to be more expensive. The price may be lower, however, if the work or the materials turn out to be cheaper than anticipated.
- If an indicative price is provided, and exceeded significantly, the company must immediately inform the buyer and, if necessary, interrupt the work.
- If the price of the repairs or servicing is not agreed, the consumer must pay the price demanded by the company, as long as this is not deemed unreasonable. Factors that affect the reasonableness of a price include the content and scope of the work.
The repair shop is obliged to seek the customer's permission to perform extra work. The repair shop may perform minor and appropriate additional work not included in the order, if it is unable to contact the customer within a reasonable period of time.
If the consumer cancels the work order before the work is started or completed, the repair shop may charge the customer for work performed before the cancellation, for spare parts and accessories used or acquired for the work that was ordered, and other necessary costs incurred due to the work order.
The price quoted by the repair shop covers all repairs, including any spare parts and accessories used. When the car is handed over after repairs, the work performed and the contents of the invoice should be reviewed by the owner and the repairer together.
If an agreement cannot be reached regarding the price, the consumer can contact the Consumer Advisory Service.
Car servicing and defects in repairs
Agreeing on the cost of services