In situations where a consumer has ordered and paid for but not received a product from a retailer that has been declared bankrupt, the consumer's chances of getting his or her money back depend on the method of payment used.
- If the consumer has paid for the product by credit card, he or she can apply for a refund from the credit card company. The same applies to other providers of credit for the purchase of a product.
- The consumer may also be able to request a refund on debit card payments if the consumer's bank's terms and conditions provide for this.
- If the consumer has used an online bank or some other advance payment method to pay for an e-commerce order, he or she can monitor the related claim via the bankruptcy proceedings. Then the consumer should contact the bankruptcy trustee.
In bankruptcy proceedings, the trustee draws up an estate inventory. When this has been completed, a court of law will decide whether the bankruptcy proceedings are to be suspended due to lack of funds, or whether they will continue. If the proceedings are to be continued, a deadline for filing a claim will be set by which consumers must act to secure their claim. Claims must be made to the bankruptcy trustee by submitting a written notice of a claim specifying the receivables and grounds thereof.
The Office of Bankruptcy Ombudsman